8.1 Nature of the programme
"Karvyx Points" is a loyalty and benefits programme offered free of charge by KARVYX DIGITAL to customers holding a KARVYX account. Points are attached to the customer's personal account and may only be used on the terms defined by KARVYX.
Karvyx Points are not a currency, are not electronic money, and do not constitute a bank deposit or a monetary claim redeemable in cash. They cannot be withdrawn or converted into cash, sold, exchanged or transferred between users, unless a future feature is expressly provided and announced by KARVYX.
The reference value of a point is merely a unit of calculation used to determine the amount of the benefits granted. It does not represent a sum of money held by the customer, nor a claim enforceable against KARVYX.
8.2 Points earned
Karvyx Points may be granted in respect of eligible bookings made through KARVYX. Only the pricing components defined as eligible by KARVYX are included in the calculation: certain fees, additional services, deposits, taxes or other items may be excluded.
The parameters currently applicable are as follows:
- reference earn rate: 2% of the eligible base amount;
- reference value: 1 Karvyx Point = MAD 0.10 for the purpose of calculating benefits.
The final number of points granted is determined by KARVYX systems once the booking is definitively confirmed. Information displayed before points are granted is indicative and may be adjusted.
8.3 Maturation period (Pending Points)
Points earned on a booking are not necessarily usable immediately. They are first placed in a "Pending Points" status for a maturation period, currently set at 7 days from completion or validation of the eligible booking.
During that period the points cannot be used. This period allows, in particular, cancellations, refunds, disputes, incidents or corrections relating to the booking to be processed. Only matured points become Available Points.
8.4 Validity and points expiration
Karvyx Points currently have a validity period of 12 months under the programme rules. The applicable expiry date may be viewed in the Karvyx Points area of the customer account where that feature is available.
Expired points automatically cease to be usable. Save where otherwise required by law, their expiry does not give rise to any refund, compensation or cash equivalent.
8.5 Points redemption
Available Points may be redeemed for a discount on certain eligible bookings made through KARVYX. The rules currently applicable are:
- redemption is possible only on an eligible booking;
- redemption is limited to the Available Points balance;
- Pending, reserved or expired points cannot be redeemed;
- the discount amount is calculated by KARVYX;
- the number of points actually applicable may be lower than the number requested by the customer.
The caps currently applicable are:
- a maximum of 30% of the eligible customer amount;
- and a maximum of 50% of the KARVYX commission applicable to the booking.
The more restrictive cap applies. These caps are current programme parameters and may change for future bookings.
8.6 KARVYX-funded discount
Discounts obtained through Karvyx Points are funded by KARVYX, within the limits provided by the programme. They do not constitute a reduction imposed on the partner rental agency.
Redeeming Karvyx Points neither alters nor reduces the customer's obligations towards the agency, in particular regarding the deposit, fuel, damage, excess mileage or overdue return, selected options, additional charges and, more generally, any obligation arising from the rental agreement.
8.7 Temporary reservation of points during payment
Where the customer chooses to redeem points, those points may be temporarily reserved while payment is being completed. During that time they are no longer available for another booking.
If payment fails, if the payment window communicated to the customer expires, or if the relevant booking is cancelled before completion, the reserved points may be released automatically. A temporary reservation of points does not amount to a definitive redemption: redemption becomes final once the payment and the corresponding booking are validated in accordance with the applicable rules.
8.8 Cancellation, correction and withdrawal of points
KARVYX may cancel, withdraw or correct points granted where they relate in particular to:
- a cancelled booking;
- a full refund;
- a fraudulent transaction;
- a technical or accounting error;
- a cancelled, disputed or invalidated payment;
- a booking that ultimately fails to meet the eligibility conditions;
- abuse of the programme.
Where a booking that generated points is subsequently fully refunded, the corresponding points may be withdrawn. In the event of a partial refund or a specific situation, KARVYX carries out a case-by-case review and applies, where appropriate, an adjustment proportionate to the nature of the refund and the applicable rules.
8.9 Points redeemed followed by a refund
Where a booking partly paid for with Karvyx Points is refunded, any restoration of points depends in particular on the nature and amount of the refund. KARVYX may restore all or part of the points, adjust the balance, or apply any other correction needed to restore a consistent position. Full restoration of points is not guaranteed in all cases.
8.10 Suspension or closure of access to the programme
KARVYX may temporarily suspend the use of points, in particular in the event of suspicious activity, suspected fraud, abuse of the programme, an ongoing dispute, a technical anomaly or where verification is necessary.
In the event of established fraud or a serious breach of these terms, KARVYX may cancel the points concerned or close the customer's access to the programme, in compliance with applicable law and following a proportionate review. The customer is informed of the measures taken where required and may submit observations.
8.11 Activation, suspension and changes to the programme
KARVYX may activate the programme, suspend it temporarily, deactivate it, change its parameters and its earning or redemption rules, or terminate it.
- no new points are earned in respect of an event occurring during a period when the programme is officially deactivated;
- points already earned are not automatically cancelled by reason only of a temporary deactivation;
- operations already initiated may be completed in accordance with the rules applicable when they were initiated;
- reactivation of the programme creates no retroactive entitlement for the deactivation period.
Any change applies to future operations, in compliance with applicable law and with rights already definitively acquired. KARVYX informs users of material changes where such information is required.
8.12 No retroactive effect
The programme applies from its official activation date. Bookings and events prior to that date do not give rise to Karvyx Points, save for a campaign or commercial decision expressly announced by KARVYX. Likewise, a booking completed during an official deactivation period does not generate new points.
8.13 Karvyx Points area
Where the feature is available, the customer may view from their KARVYX account their points balance, Pending Points, Available Points, any temporarily reserved points, upcoming expirations and the history of movements.
The records kept by KARVYX systems constitute the operational reference for determining the programme balance, without prejudice to the customer's right to report an error or dispute a transaction.
8.14 Claims
In the event of a dispute concerning the granting, redemption, expiration or cancellation of Karvyx Points, the customer may contact KARVYX using the details set out in the Contact section. KARVYX may request the information needed to identify the booking concerned and to handle the request.
